Call Centers  Manufacturers, Traders, Suppliers

Callcentres are companies which mainly maintain market contacts through telecommunications. A call center is the customer support service in a company. Anything that has to do with the end customers or retail customers, occurs in the call center. Where the call centers actively contact clients or where the customer can log in to the call center with any queries or complaints.

As an extended field of activity of a call center is the active telephone sales. The main focus at a call center are phone sales, marketing, customer service, hotline, market research and public opinion polling and order taking. In addition, a call center is used even in highly qualified area for example in the medical field.

A call center phone telephones mostly for several companies, many companies offers 24-hour hotline and provide specifically a call center for this. Call center agents are often employed to introduce customers to products and for selling.

On the other hand, there are call center agents that act exclusively for complaints and appeals. As an example, there are call center agents,which handle the calls for a mail order business. The area of ​​responsibility lies with the order taking, customer complaints and general inquiries. Anyone who wants to work in a call center agency, should have a pleasant voice, be able to deal with people and have computer skills.